With this integration, you can pull individual reviews for your apps in the App Store. Thanks to Productboard AI and other tools, you can do analysis on top of it and decide what to build next or what are your customers’ most significant pain points.
In this article:
- Setting up the integration
- Reviewing notes from the App Store
- Star ratings
- Frequently asked questions
- See also
Setting up the integration
You can begin setting up the App Store integration from your integrations page:
- Open your workspace dropdown by clicking your workspace name in the top left corner.
- Click integrations.
- Scroll down to the Customer feedback integrations section and select App Store.
- On the App Store integration page, click + Add integration in the top right corner.
- In the Product name field, enter the URL for the page you want to pull reviews from. It should be formatted something like this: "https://apps.apple.com/app/id-123456789".
- (Optional) Repeat steps 4-5 for each additional product you want gather reviews for.
Tip: You can add an integration for any product on the App Store, even if they aren't yours. Add the products of your competitors to run competitive analyses within Productboard.
Reviewing notes from the App Store
On the Insights board, you can filter Notes with reviews from the App Store by specifying the source in Filters for any other Insights integration.
Star ratings
Reviews for apps in the App Store have a Star rating. In Productboard, you can use it for filtering. Each Note representing an app review has a star rating tag, which you can use. For example, you want to see only App Store reviews with a star rating of 4.5 or 5.
Frequently asked questions
When are reviews pulled into Productboard?
Reviews are pulled once a day. Please be patient after you set up integration—it can take up to 24 hours for notes to appear.
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