The ever-challenging feedback loop between product teams and their customer success counterparts is finally coming full circle. Gainsight CS’s bi-directional integration with Productboard enables CS teams to send their customer’s product feedback from Gainsight CS directly into Productboard and track their customer’s product requests throughout the entire lifecycle.
This allows product managers to use customer feedback to inform their prioritization and roadmap strategy and CSMs to monitor the status of the features their customers request, ensuring companies keep customers at the center of all product decisions.
To set up the integration, see Gainsight's support article.
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