Jake Sawyer
Articles
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Write product specifications with Spark
The Specification tab is a collaborative rich-text editor built into the detail view of your initiatives, features, and subfeatures. Use it to write and refine product specs, work alongside Spark,...
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How do tags work in Productboard?
Tags can be applied to feedback and features, and they offer easy, flexible ways to categorize, sort, and filter what you see.In this article: How to use tags with feedback How to use tags with fe...
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Perform post-launch evaluations with Spark
Shipping a feature doesn't tell you whether it worked. Spark's post-launch evaluation skill guides you through a structured impact review that combines your original goals, analytics data, and cus...
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How can I change the layout of a board?
The layouts of grids, timelines, and columns boards are interchangeable. For example, you can change a grid into a columns board at any time. This allows you to experiment with finding the right la...
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How can I edit my Productboard profile information?
Whether you are a maker, contributor, or viewer in Productboard, you can edit and update your Productboard profile information. When editing your profile, you have the ability to update your avatar...
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Working with file attachments in Spark
Spark can read, analyze, and produce real working files. Attach a spreadsheet, document, presentation, or data export to any Spark message, and Spark will compute, summarize, or generate a downloa...
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Integrate with Zendesk
Support tickets in Zendesk contain a wealth of information you can use to prioritize the right features and build them in the right way: Questions & confusion during onboarding Pain points in toda...
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Share Spark chats with other workspace members
You can share individual Spark chats with other members of your workspace using a link. People you share chats with can read through the entire chat and even keep up in real time as you continue t...
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Board access overrides
When a user becomes a member of a teamspace, there are three possible member access levels they may be granted: view-level, edit-level, or owner-level access. Normally, a user's member access leve...
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Spark: Findings and opportunities
Spark continuously analyzes your customer feedback to surface findings. Findings are structured observations about real customer needs and pain points. The most significant findings are grouped and...