How do tags work in Productboard?

Michel Rizzetto
Written by Michel Rizzetto


There are two types of tags in Productboard, both of which offer easy, flexible ways to categorize, sort, and filter what you see.

In this article:

How to use note tags

On the Insights board, note tags serve as a flexible way of categorizing notes, allowing you to filter for them later.


How to filter notes by tag

Selecting multiple tags filters for those notes that have all the selected tags. 



How to apply tags in bulk to multiple notes

You can multi-select multiple notes to apply one or more tags to all of them.




How to import note tags from Intercom or Zendesk

Tags on Intercom and Zendesk conversations are automatically imported to the Insights board when new conversations/tickets arrive in Productboard.


How to use feature tags

On the Features board, tags can be applied to features, subfeatures, and components using the Tags column.




They can also be applied by selecting an entity to open its details in the side pane.


How to filter features by tag

You can filter features by tags from the filter dropdown.




You can also apply a tag filter directly on the Tags column, which has the same effect.




How to import feature tags via integrations

When you push features from Productboard to Jira, Trello, or Pivotal Tracker, your feature tags in Productboard will not carry over to those other tools.


When pushing features to GitHub, you have the option of syncing Productboard tags to GitHub labels.


How to manage tags

You can delete, rename, and merge feature tags and note tags.


Access tag management:

  • On the Insights board, select Tags above the tag cloud.
  • On the Features board: From the column configurations bar to the right of your screen, select MISC., then Tags.

Here you'll see the list of all note and feature tags. To rename a tag, select its name to edit it.



Productboard's tags are case insensitive. If you apply a tag to some note/feature that is identical to an existing tag (apart from capitalization), Productboard will adhere to the capitalization of the existing tag.


See also

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