Customer Insights & Engagement

Centralize & process feedback

• Create your first insight
• Feedback forms help you collect feedback in a standardized way
• Link user feedback to related feature ideas using insights
• Re-link insights from one feature to another
• Route feedback to the right person efficiently
• Use insights automations to create triage rules

Analyze feedback

• Filter insights boards to find relevant feedback
• Use insights boards to group related notes
• Topics: Identify patterns in your collected feedback
• Sentiment Analysis - Empower your team by sharing customer love
• Identify trends in collected feedback on the Analytics page
• Using the Customers board to see related customer context

Insights best practices

• Support your feature ideas with customer insights
• Turn customer feedback into actionable insights, faster and at scale!
• Help your organization understand what users need
• Enabling contributors to effectively contribute insights

Productboard Pulse

• Productboard Pulse
• Accelerate feedback analysis with Productboard Pulse
• Generate insight reports with Productboard Pulse

Portal

• Embed your Portal
• Use the Portal to share your plans and collect feedback at scale
• Driving engagement with your Portal
• Close the feedback loop with Portal card updates
• Customize your Portal's domain
• Portal FAQs