Whenever you receive user feedback about your product, Productboard lets you capture the most important takeaway from that feedback and link it to a relevant feature idea. You can link user feedback to related feature ideas from a note or add insights directly from an existing feature idea.
Having linked insights to feature ideas allows you to:
- Review insights about a feature idea in a single place
- Create a Customer Importance Score to identify what matters most to your customer
- Identify which users requested a given feature idea and export their details
- Identify trending features
In this article:
- How to review insights for a feature
- How to submit direct feedback for a feature idea
- AI search for relevant insights
How to review insights for an item
Once you've linked feedback to a feature, component, or subfeature, you'll see the insight reflected in its insights sidebar, which you can access by clicking the item and then clicking the Insights tab:
How to submit direct feedback for an item
You can also submit new insights about a particular item directly from its insights tab. This will create a new note that's pre-linked to the item it relates to.