Whenever you receive user feedback about your product, Productboard lets you capture the most important takeaway from that feedback and link it to a relevant feature idea. You can link user feedback to related feature ideas from a note or add insights directly from an existing feature idea.
Having linked insights to feature ideas allows you to:
- Review insights about a feature idea in a single place
- Create a Customer Importance Score to identify what matters most to your customer
- Identify which users requested a given feature idea and export their details
- Identify trending features
In this article:
- How to review insights for a feature
- How to submit direct feedback for a feature idea
- AI search for relevant insights
How to review insights for an item
Once you've linked feedback to a feature, component, or subfeature, you'll see the insight reflected in its insights sidebar, which you can access by clicking the item and then clicking the Insights tab:
How to submit direct feedback for an item
You can also submit new insights about a particular item directly from its insights tab. This will create a new note that's pre-linked to the item it relates to.
AI search for relevant insights
Whether you have a new or an existing feature idea, Productboard AI can help you identify related customer feedback and validate opportunities more effectively. Simply describe your feature, and Productboard AI will search for relevant insights across all your notes.
To use AI insights search:
- In a compatible item's Insights tab, click Search insights.
- In the window that appears, describe your feature idea or what insights you are looking for and press Search.
- Review the search results and decide whether you’d like to add the results as insights to your feature idea or not. You can still click on the note title to review the original content if you need more details about a specific search result.
- Select one of these options:
- Accept and link insights: This action will link the AI summary of the respective note as a direct insight to the feature with a preferred importance score. The overall Customer Importance Score for that feature idea won’t be updated until you accept one of the search results. Please note, that insights that have been linked to a feature through the AI search won’t be automatically marked as Processed.
- Discard: This will remove the result from this and any further searches related to this specific feature idea.
Productboard uses AI to find similar feedback in both processed and unprocessed notes. Notes that have already been linked to a specific feature and archived notes are excluded from the search results. If you want to see only the direct insights, you can hide the search results by clicking the AI insights search button.
Tip: AI search for insights works similarly to search engines, so try to describe your ideas as if you are searching in your web browser. It looks for similarities between your description and the collected notes in your workspace.
- Try to use specific words and avoid using generic language.
- You may need to adjust your description a few times to increase the relevancy of the results. To adjust the description, click on the arrow button next to AI insights search.