Makers and contributors can assign members as followers to entities in Productboard. Each entity can have multiple followers.
When you follow an entity, you'll be notified when people leave comments on it or edit certain fields. It's also helpful for filtering boards to find items you're interested in.
In this article:
Following feedback
If you follow feedback, you'll receive an email when an insight is created from the contents of that feedback. The email will contain information about the feedback, the feature to which the insight was linked, the content of the linked insight, and by whom it was linked.
See How notifications work for details.
Also, when feedback you follow is linked to an item in your product hierarchy (that is, when it's used to create an insight), anyone who follows that feedback will automatically be made a follower of the linked item. See Following items below.
All feedback you follow will be gathered together in a special insights board called Followed feedback, which you can access from the Main menu > Insights. This board is always filtered to show the feedback you follow.
How to follow feedback
When a maker or contributor creates feedback within Productboard, via integration, using the Productboard extension for Chrome, or by forwarding an email, they automatically become a follower of that feedback.
Sometimes you'll want to follow feedback that you didn't create yourself. To follow feedback manually:
- Click on the feedback to open its details sidebar.
- At the bottom of the sidebar, click Follow.
- (Optional) If you're a maker, you can click the Manage followers button to add or remove other followers using the checkboxes beside their names. (Checking the box next to a team adds all the members of that team as followers.)
Following items
If you follow an item (like a feature or a release), you'll generally receive notifications either in-app or via email when someone comments on that item or when certain fields are updated.
The item types you can follow are:
When you're following an item, you'll receive both an email and an in-app notification when any of the following happens:
- The item's owner changes.
- The item's status changes.
- The item is assigned to another item (for example, the feature you're following is assigned to a release).
- The item's timeframe changes.
- The item receives a new Health field update.
- The item receives a new comment.
See How notifications work for details.
How to follow an item
Any time you're @-mentioned in the comments of an item, you'll be automatically added as a follower to that item (in addition to being notified about the comment).
Note: You can only follow items that you have permission to view. For example, if Feature 1 were in a Closed teamspace that Hugh was not a member of, Hugh could not become a follower of Feature 1.
To manually assign yourself as a follower of an item:
- Click on the item to open its details sidebar.
- At the top of the sidebar, click Follow. (The number on the button, if any, shows how many other people are following this item.)
- (Optional) If you're a maker, you can click the Manage followers button to add or remove other followers using the checkboxes beside their names. (You cannot add whole teams as followers like you can with feedback.)