We understand that encountering hurdles while using Productboard in Firefox can be a bit puzzling. We're here to empower you with knowledge and help you overcome this challenge!
Have you ever noticed a shield icon in your Firefox address bar while trying to access Productboard or contacting our support team via chat? If so, you've stumbled upon the reason behind the issue – Firefox's Tracking Protection feature. It's like a guardian trying to shield you, but sometimes, it can be too protective!
Turning off Tracking Protection for Productboard only
- Click the shield icon to bring up the Control Center.
- In the Control Center, click Disable Protection for this site.
- That's it! You'll now see our chat icon on the bottom right of every screen.
If the issue persists after trying the above, you can contact our support team by logging a ticket or emailing support@productboard.com.
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