Resolving issues using Productboard on Firefox browser

We understand that encountering hurdles while using Productboard in Firefox can be a bit puzzling. We're here to empower you with knowledge and help you overcome this challenge!

Have you ever noticed a shield icon in your Firefox address bar while trying to access Productboard or contacting our support team via chat? If so, you've stumbled upon the reason behind the issue – Firefox's Tracking Protection feature. It's like a guardian trying to shield you, but sometimes, it can be too protective!

To turn this off only for Productboard:

  1. Click the shield icon to bring up the Control Center.
    2023-04-06_13-52-57.jpg
  2. In the Control Center, click Disable Protection for this site.
    2023-04-06_13-54-31.jpg
  3. That's it! You'll now see our chat icon on the bottom right of every screen.

If the issue persists after trying the above, you can contact our support team by logging a ticket or emailing support@productboard.com.

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