Portal FAQs

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This article will cover several of the frequently asked questions about the Portal.

In this article:

How can I create a new Portal?

If you have an Enterprise plan and a Maker admin of your workspace, you can create a new Portal by clicking on the Portal name in the top left; from the drop-down, click Add a new Portal.

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For more information, see Use the Portal to share your plans and collect feedback at scale.

How can I update the portal logo?

If you are a maker admin of your workspace, you can update the portal logo by clicking on the logo, clicking the Dots-1.svg , and selecting Upload new from the drop-down menu.

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For more information, see Use the Portal to share your plans and collect feedback at scale.

Is it possible to add customers who provided insights into features from a different source, to the portal notifications? 

Yes, when composing the update, you can notify customers who have provided feedback from other sources, by clicking the Notification-1.svg icon and selecting Notify users who have voted for or have insights linked to this feature. 
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For more information, see the article Close the feedback loop with Portal card updates.

Can customers see all the feedback submitted on a portal card?

No, customers will only see the number of people who voted on a card but not the feedback others provided. 

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For more information, see Use the Portal to share your plans and collect feedback at scale.

Are portals searchable by customers? 

Yes, when your customers view your portal, they can search for features and provide direct feedback on that portal card. 

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For more information, see Use the Portal to share your plans and collect feedback at scale.

Can the Portal support multiple languages?

Yes, although this functionality is currently in Labs, a maker admin of your workspace can enable this functionality to support multiple languages on your portal. To learn more about this, see the article LABS 🧪: Localize your customer-facing Portal.

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See also:

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