Create a custom CNAME record with Cloudflare
Prerequisites - a free plan on Cloudflare is enough to set up a custom domain for your public Portal.
🚨 Important: DNS changes can sometimes take up to 72 hours to take effect, but are typically much faster.
In this article:
🚨 It is NOT recommended to enable the orange “Proxy” option as Productboard already uses Cloudflare CDN and it might cause additional issues. Please refer to our troubleshooting guide if you have issues with the proxy enabled.
In this article:
Important
Don't enable the orange **Proxy** option. Productboard already uses Cloudflare CDN and enabling proxy might cause issues. Refer to our troubleshooting guide if you have issues with the proxy enabled.
- Go to your Productboard workspace.
- Go to the Portal tab.
- Click on 'Share'.
- In Portal share settings, select ‘Public’, toggle on ‘Host Portal on your domain’, add the custom domain you've just set in Cloudflare, and then press ‘Save.’
Once saved, changes will be deployed on our back end. It might take up to 30 minutes for changes to take effect. Wait approximately 30 minutes and try to visit the custom domain for your public Portal.
If your Portal appears as a blank page after deployment and you can see the green lock icon in the browser, open DevTools in your browser.
If you observe the error "rocket-loader.mins.js is not allowed to load," turn off Rocket Loader in your Cloudflare settings. We don't support loading this script.
To disable Rocket Loader: