Welcome to Productboard! Your organization’s product team uses Productboard to discover what customers need, decide what to build next, and share that roadmap with you. As a contributor, you’ll play an important role in helping your product team build the right things next. By submitting ideas and user feedback, you're empowering product managers to make better prioritization decisions.
But Productboard isn't a one-way street. You're able to access boards designed by the product team to help you with your own day-to-day work: roadmaps to help you communicate the right expectations to customers; prioritization boards to help you understand users' underlying needs and stay informed on the direction the product is taking; and other tools to help you close the feedback loop with customers.
In this article:
- What is a contributor?
- How do I know if I am a contributor?
- How does Productboard work?
- How do contributors use Productboard?
- See also
What is a contributor?
Contributors are users with the 'Contributor' license. This role is designed to help users submit feedback and stay updated on product plans. People in customer-facing roles like support, sales, marketing, and customer success are often given contributor licenses. As a contributor, you can:
- Create new feedback notes.
- Tag feedback notes that you own or create.
- Highlight and link insights to related features in notes you own or create.
- Assign ownership of notes you own or create.
- Submit feedback via the Chrome extension.
- View data on Features and Roadmap boards.
- Review Portal if shared with the company or made public.
- Leave comments, react with an emoji to comments, and @mention colleagues.
- Follow features to receive notifications.
How do I know if I am a contributor?
To check the role associated with your profile in Productboard:
- In Productboard, click your account name in the top right to open your main menu. Then click on Members:
- On the Members page, you'll see a list of all active members currently associated with your workspace, along with their respective roles.
- Under the Contributor list, you will find your profile.
How does Productboard work?
Productboard is software designed to give product teams a dedicated space to figure out what they should build next.
- Product teams consolidate feedback from a wide range of sources and turn them into ideas for future features. We call these ideas insights, and most of them come from front-line colleagues like you!
- Once the product team has collected all of this feedback, they can make informed decisions about which feature ideas to prioritize building next.
- The product team can communicate their plan by building shareable roadmaps.
- Product teams can create public pages called portals to collect ideas directly from users, validate ideas they’re considering, and announce the launch of new features.
How do contributors use Productboard?
Contributors can engage with all four pillars of Productboard: insights, prioritization, roadmapping, and portals.
Using insights boards to share customer feedback
Customer-facing teams like sales, marketing, support, and customer success often have a wealth of understanding about their customers' wants and needs. Insights boards let you share this feedback into Productboard, advocating for your customers and keeping them happy while also helping you track the features they care most about.
Insights boards help you:
- Create notes and tag customer feedback manually or via integrations with tools like Slack, Chrome, or even email.
- Highlight and link insights to related features in notes you own or create.
- Assign ownership of notes you own or create.
- Stay up to date with important feedback and ideas by following them so you receive notifications when changes occur.
- Leave comments, react with an emoji to comments, and @mention colleagues.
- Filter by Companies to see all the feedback shared by particular customers.
For more information, see Create your first insight.
See what your product team is working on using prioritization boards
Your product team will be using features boards or grid boards to help them prioritize what to build next. As a contributor, you may be able to access some of those boards and learn more about what your product teams are building.
On prioritization boards, you can:
- Click on a feature to see the its detail sidebar, which contains key information about the feature such as its description, owner, and timeframe.
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Filter by Companies to see which features your customers are interested in.
- Follow features to stay updated on the latest developments.
- Leave comments, react with an emoji to comments, and @mention colleagues.
For more information, see Examples of feature boards for modelling each stage of your workflow.
Stay aligned with the rest of the company using roadmapping boards
Once they've decided what to build, your product teams will create and share one or more roadmaps with you to communicate their plans. You can use these roadmaps to prepare in advance for customer calls, gather data to help you close tickets, or let prospects know what you are planning next.
On roadmapping boards, you can:
- View details about features appearing on roadmaps.
- Leave comments, react with an emoji to comments, and @mention colleagues.
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Filter your roadmaps by companies to understand what feedback your customers have provided.
- Follow features on the roadmap to stay updated on the latest developments.
For more information, see Guide: Choose the right roadmap for your audience.
Send customers to your portal to help them find what they'll love
Portals are a great way to engage your user community by validating ideas and collecting upvotes and feedback. They can be shared directly with customers, which is great for sales, marketing, support, customer success, and other customer-facing teams who want to point customers in the right direction for leaving feedback.
On portals, you can:
- Add insights to portal cards to share personal or customer feedback which helps your product team plan what features to create next.
- Share portal cards with customers.
- Export a list of users who submitted insights on the portal card to follow up with them. Doing this helps marketing teams target users who already expressed interest in a feature once that feature is ready to launch.
For more information, see Use the Portal to share your plans and collect feedback at scale.
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