The EU General Data Protection Regulationgives customers the right to have all data associated with them fbe removed from the third-party systems your organization uses, like Productboard.
Use the following API request to entirely delete data associated with particular customers from your Productboard workspace.
How it works
- Deleting customer data using the API will also delete all feedback associated with that customer.
- Deleting customer data will also delete all votes associated with that customer from any portals.
- After deletion, the user can be re-created using the previously deleted email and can then vote again in the portals.
- In most cases, customer data will be deleted within minutes. In some cases, data may be deleted within 24 hours of the request.
- This API is limited to deleting customer data.
Preparing to use the API
- Only workspace admins can use the Productboard API.
- To get started, you'll need to generate a GDPR Public API token.
API Requests:
DELETE https://api.productboard.com/v1/customers/delete_all_data?email=<email>Example Request:
$ curl https://api.productboard.com/v1/customers/delete_all_data?
email=<email> \
-X DELETE \
-H 'Private-Token: <Your private token>'Response messages:
✅ 202: Accepted
- application/json - { "message": "The customer data will be deleted" }
❌ 410: The customer no longer exists
- application/json - { "error": "The customer does not exist" }