Troubleshooting Okta issues

This article provides the steps for troubleshooting any issues that may arise when setting up SAML single sign-on with OKTA.

My certificate expired and I lost access to Productboard. How can I update the new certificate?

Reach out to us through the nifty Zendesk widget in the bottom right of the page, or email us at support@productboard.com. We can disable the SAML for you, and then you will be able to log in and update the certificate manually.

Backup URL

Productboard does not provide a backup login URL where users can sign in using their normal username and password. You can contact Productboard support (support@productboard.com) to turn off SAML, if necessary.

What should I do if I receive an "Invalid ticket" error?

This error occurs when something is not configured properly and you try to log in to the Productboard app. The easiest way to fix this is to start the configuration process again in Okta and double-check that everything is set according to our tutorial.

If you see this error and are having issues setting SAML configuration in Productboard again (you logged out and can't get back in), contact our Support Team, and we will disable SAML SSO in your workspace, allowing you to set it again.

For any further Okta-related troubleshooting, please see the official documentation.