Jake Sawyer
Articles
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Configure custom company data fields
If you're planning on prioritizing by company segmentation, or you're pulling data in from a CRM platform, you'll want to assign custom fields to your user or company item types. This allows you t...
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Route feedback to the right person efficiently
The value of centralized customer feedback depends on routing it to the right people quickly. This article walks through a three-step workflow for assigning feedback to the makers who own each pro...
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Getting started as a viewer in Productboard
Welcome to Productboard! Your organization’s product team uses Productboard to figure out what to build next and share that roadmap with you. As a viewer in Productboard, you get to see what featur...
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Identify trends in collected feedback on the Analytics page
Once you've directed ideas, requests, and feedback into your insights boards from various sources, you have a single, centralized, searchable repository. Use the Analytics page to review trends an...
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Naming and defining feature ideas
If you're setting up your product hierarchy for the first time, you're likely considering how best to name your feature ideas. You can take a deep breath here because it's not an exact science. You...
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Add custom fields to your boards
Create custom fields to associate numerical values, text, URLs, or workspace members with each feature.This can be especially helpful for capturing reference information on your board, like the UR...
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Customize your Portal's domain
Using the steps below, makers with admin access can customize a portal's domain.Note: We recommend using Cloudflare as your DNS provider. The only provider-specific instructions in this article re...
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Agentic skills with Spark
Skills are reusable instruction sets that tell Spark how to handle a specific type of task. Some skills are built into Spark and guide you through structured PM workflows step by step. Others are ...
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Best practices for user research teams
User research is how a product team turns individual conversations into patterns worth acting on. Productboard centralizes that work, and Spark, Productboard's AI agent, automates a version of the ...
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Portal FAQs
This article will cover several of the frequently asked questions about portals.In this article: How can I rename a portal? How can I update the portal logo? Is it possible to add customers who pr...