1. Productboard Support
  2. Product Operations
  3. Billing & trials

Will you process my credit card again if a payment fails?

Evan McGivern
Updated
Productboard Customer Education Team

If your payment declined, our system automatically attempts to retake payment within 24 hours of you updating the credit card details. 

Updating your credit card details (admins only)

Relevant to both new and legacy boards

  1. From the bottom of the Main menu, click Settings > Billing.
  2. Navigate to Credit card details, then select Change card.
  3. Enter in the new card details and click Save Changes.
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