Will you process my credit card again if a payment fails?

If your payment declined, our system automatically attempts to retake payment within 24 hours of you updating the credit card details. 

The Maker admin of the account can update the credit card details by following these steps:

  1. Click on the workspace name in the top left of Productboard, then select Billing.
  2. Navigate to Credit card details, then select Change card.
  3. Enter in the new card details and click Save Changes.
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