Customer Support at Productboard

If you can’t find the answer to your question in the Help Center, not to worry! Our Support team is standing by to assist.

Meet the team

Relevant to both new and legacy boards

Productboard Support Advisors are experts in all areas of the product, understanding the ins and outs of the core functionality as well as how customers can leverage our integrations to best achieve their goals. Our team has extensive experience in technical support, much of that time directly supporting our Productboard customers. They are technical experts who are able to investigate and troubleshoot across all areas of the product.

How can I contact them?

Support Advisors are available to answer your questions Monday to Friday from 9am-2am CET | 12am-5pm PST and can answer questions big and small to help you get the most out of your Productboard workspace. Just email support@productboard.com.

Premium Support

If you have one of our higher tier contracts, you may also have access to a dedicated Premium Support Advisor. This team provides priority assistance and advanced technical troubleshooting.

Our Premium Support experience involves white glove, tailored support which leverages in-depth product knowledge and technical expertise. This is available to all qualifying workspace members via email, chat, or video call.

If you aren’t sure which level of support is included in your contract, reach out to us to find out.

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