Productboard AI empowers your product teams to make what matters even faster by helping them analyze feedback at scale, work smarter, and deliver what customers really need.
All AI capabilities are available as part of the Productboard AI suite for customers on the Pro and Enterprise plans. To add Productboard AI, please reach out to your account team.
Note: All capabilities of Productboard AI are included in Productboard Pulse. See Productboard AI vs Productboard Pulse: What’s the difference? for details.
In this article:
- What is Productboard AI?
- Productboard AI features
- How Productboard AI uses your data
- Frequently asked questions
What is Productboard AI?
Today, it’s harder than ever to stay on top of evolving customer needs and market dynamics. The volume of requests and feedback can be near impossible for product teams to digest at scale. It’s also easy to get bogged down in manual work, and hard to focus on what matters: defining the right strategy, collaborating with partners, and engaging customers.
We envision a future where every product team is equipped with AI that helps them find the signal in the noise, work smarter, and build extraordinary products that exceed customer expectations.
Productboard AI is our solution to help you make the right product decisions and accomplish more than ever. The Productboard AI suite includes several capabilities — powered by OpenAI — that are integrated seamlessly into your day-to-day work and customized for the product manager’s job.
Productboard AI Features
AI-generated feature specs
Write feature specs at lightning speed
Jumpstart your feature specs using AI that draws upon customer feedback linked to your feature ideas. Productboard AI helps you draft and refine common elements such as problem statements, or summarize pain points and identify common themes from user insights – giving you more time back to focus on high-value work.
For more information, see Write feature specs at lightning speed with Productboard AI.
AI summaries of feedback notes
Uncover key feedback within long conversations
Productboard AI extracts the most important insights from deep within support conversations, emails, and messaging threads. Make better-informed decisions without having to sift through long, back-and-forth conversations. Easily link AI summaries to your feature ideas.
Note: AI-generated summaries are applied to all new notes except those from the Salesforce integration and very short notes. For notes created manually, the summary is generated 3-6 hours after the note is created to give you enough time to finish the content.
For more information, see Link user feedback to related feature ideas using insights
AI search for related insights
Turbocharge discovery by finding insights related to any feature or idea
Whether you have a new or an existing feature idea, Productboard AI can help you identify related customer feedback and validate opportunities more effectively. Simply describe your feature, and Productboard AI will search for relevant insights across all your notes.
For more information, see Support your feature ideas with customer insights
AI summaries of trending topics
Productboard AI will generate intelligent summaries of every major topic detected across all your user feedback.
You can access these summaries by selecting a topic listed on a given note, or from the trending topics module on the insights trends dashboard.
Insights auto-linking
Productboard AI can automatically link feedback from your insights board to feature ideas in your product hierarchy, saving you time you’d otherwise spend manually processing feedback and ensuring every piece of feedback you collect is more easily taken into account for prioritization.
For more information, see Link insights automatically with Productboard AI.
How Productboard AI uses your data
Your data won’t be used to train the AI models for the purpose of other Productboard Customers. We do not permit our third-party subprocessors of Productboard AI to use your data to train their Al models.
Productboard AI is powered by OpenAI’s solutions. If you choose to use Productboard AI, you agree to OpenAI being a subprocessor of your data. For more information, please review Productboard’s AI Terms and list of Subprocessors.
Each Productboard AI feature solves a different problem and therefore uses different data from your workspace to achieve a solution. In the table below you can find details about what data is used when and for what purposes.
| Feature | When is data sent to OpenAI | What data is used | Purpose |
| AI-generated feature specs | Only when user prompts AI to help draft feature spec | Insights linked to that feature, excluding customer (company and user), tags, and comments attached to the note | To generate content based on the customer feedback linked to specific feature idea |
| AI summaries of feedback notes | When a new note is created or imported to Productboard, we analyze all historical notes when Productboard AI is first enabled in your workspace | Note body content, excluding customer (company and user), tags, and comments attached to the note | To summarize content of a individual note |
| AI search for insights | When user asks AI to search for insights related to a specific feature | Note body content, excluding customer (company and user), tags, and comments attached to the note | To find customer feedback relevant to a specific feature idea |
| AI summaries of trending topics | When Productboard AI is first enabled in your workspace, or when a new topic is detected in your notes | Body content of notes assigned to the specific topic, excluding customer (company and user), tags, and comments attached to the note | To summarize the main theme of a topic |
|
Insights auto-linking |
After Insights auto-linking is first enabled, or when a new note is created or a feature is created or updated |
Notes: Note body content, excluding customer (company and user), tags, and comments attached to the note Features: Feature title, details and already linked insights |
To automatically create insights |
Frequently asked questions
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Is Productboard AI required for the use of Productboard?
No, but Productboard AI may be purchased to enhance your Productboard experience. It is not required for the use of Productboard or even for the use of Productboard’s other smart capabilities. You can continue using smart suggestions, sentiment analysis, and smart topic detection without using Productboard AI. These capabilities are powered by Productboard’s proprietary machine-learning models.
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What AI model do you use for Productboard AI?
Productboard AI is powered by OpenAI’s solutions. If you choose to use Productboard AI, you agree to OpenAI being a subprocessor of your data. OpenAI is located in the United States. For more information, please review Productboard’s AI Terms and list of Subprocessors. You can find more details about OpenAI’s data security, privacy, and compliance on OpenAI Security Portal.
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Will my data be used to train other AI models?
Your data won’t be used to train the AI models for the purpose of other Productboard Customers. We do not permit our third-party Subprocessors of Productboard AI to use your data to train their Al models.
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What data in Productboard is shared with OpenAI?
Productboard only sends the data necessary for the AI functionality to work on a per-feature basis. For example, to generate AI summaries of trending topics, we share the contents of notes assigned to detected topics. To automatically draft feature specs using AI, we share the contents of the insights that are already linked to the specific feature. As we add more capabilities to Productboard AI, the specific data fields shared will also evolve.
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Will I lose data generated by Productboard AI if I disable the trial in my workspace?
If you disable Productboard AI trial, the related features and data will no longer be available in your workspace. If you previously linked AI summaries to feature ideas, these will stay in your workspace.
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Is OpenAI a subprocessor of my data if I use Productboard AI?
Yes, if you choose to use Productboard AI, you agree to OpenAI being a subprocessor of your data. OpenAI is located in the United States. For more information, please review OpenAI’s data usage policies and Productboard’s AI Terms.
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How is Productboard AI different from Productboard Pulse?
Productboard Pulse has everything Productboard AI has, plus additional insights-related functionality. See Productboard AI vs Productboard Pulse: What’s the difference? for details.
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