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Insights

How To Use Insights

  • BETA: Sentiment Analysis - Empower your team by sharing customer love
  • Support your feature ideas with customer insights
  • Smart Topic detection- Automatically identified patterns in your collected feedback
  • Use Insights Automation to create rules to route and categorize notes efficiently
  • Identify trends in collected feedback
  • Help contributors begin submitting user insights with the Productboard extension for Chrome
  • See all 16 articles

Insights Best Practices

  • Help your organization understand what users need
  • Enabling contributors to effectively contribute insights
  • Route feedback to the right person efficiently
  • Turn customer feedback into actionable insights, faster and at scale!

Users & Companies

  • Using the Customer Board to see related customer context

Insights Advice & Troubleshooting

  • How can I archive a note on the Insights board?
  • What happens if data selected as a condition or action is removed from the automation?
  • Can I preview the scope of the automation rule before finalizing it?
  • Can I apply the Insights Automation rules historically?
  • Why can't I access Insights Automation and create a new automation rule?
  • How many items are listed in Trends table modules?
  • See all 9 articles
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