Insights

How To Use Insights

• BETA: Sentiment Analysis - Empower your team by sharing customer love
• Support your feature ideas with customer insights
• Smart Topic detection- Automatically identified patterns in your collected feedback
• Use Insights Automation to create rules to route and categorize notes efficiently
• Identify trends in collected feedback
• Help contributors begin submitting user insights with the Productboard extension for Chrome
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Insights Best Practices

• Help your organization understand what users need
• Enabling contributors to effectively contribute insights
• Route feedback to the right person efficiently
• Turn customer feedback into actionable insights, faster and at scale!

Users & Companies

• Using the Customer Board to see related customer context

Insights Advice & Troubleshooting

• How can I archive a note on the Insights board?
• What happens if data selected as a condition or action is removed from the automation?
• Can I preview the scope of the automation rule before finalizing it?
• Can I apply the Insights Automation rules historically?
• Why can't I access Insights Automation and create a new automation rule?
• How many items are listed in Trends table modules?
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