Customize your Portal's domain troubleshooting guide

This article provides you with the necessary troubleshooting guide needed when customizing your Portal's domain.

Error 403

If you see only a white screen when connecting to your new Portal domain, you'll need to complete the following steps:

1. Open the Browser Console in your browser:

  • If you are using Chrome:

Click on the View menu, then Developer, and then Developer Tools. Alternatively, you can use the following shortcuts:

  • Option + ⌘ + J (on macOS).
  • Shift + CTRL + J (on Windows/Linux).


The Browser Console should now appear on your screen:


2. Click on the Network tab.


3. Then select the XHR filter.


4. Then click on any error on the left-hand side that appears with a red label. Remember, you'll need to click on the Preview tab.


5. You should now be able to see the following error message:

6. This error shows us an issue with the configuration of CloudFront. To solve it, follow the next steps:

  • Open your distribution from the CloudFront Console.
  • Select the Behaviors tab.
  • Select Create Behavior or choose an existing behavior, then select Edit.
  • For Allowed HTTP Methods, select GET, HEAD, OPTIONS, PUT, POST, PATCH, DELETE.


  • Select Yes, Edit.

Note: CloudFront typically deploys changes to your distribution within five minutes.

7. Refresh your custom Portal domain page. The error should now be resolved.

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