Customize your Portal's domain troubleshooting guide

This article provides you with the necessary troubleshooting guide needed when customizing your Portal's domain.

Error 403

If you see only a white screen when connecting to your new Portal domain, you'll need to complete the following steps:

1. Open the Browser Console in your browser:

  • If you are using Chrome:

Click on the View menu, then Developer, and then Developer Tools. Alternatively, you can use the following shortcuts:

  • Option + ⌘ + J (on macOS).
  • Shift + CTRL + J (on Windows/Linux).


The Browser Console should now appear on your screen:


2. Click on the Network tab.


3. Then select the XHR filter.


4. Then click on any error on the left-hand side that appears with a red label. Remember, you'll need to click on the Preview tab.


5. You should now be able to see the following error message:

6. This error shows us an issue with the configuration of CloudFront. To solve it, follow the next steps:

  • Open your distribution from the CloudFront Console.
  • Select the Behaviors tab.
  • Select Create Behavior or choose an existing behavior, then select Edit.
  • For Allowed HTTP Methods, select GET, HEAD, OPTIONS, PUT, POST, PATCH, DELETE.


  • Select Yes, Edit.

Note: CloudFront typically deploys changes to your distribution within five minutes.

7. Refresh your custom Portal domain page. The error should now be resolved.

Was this article helpful?
1 out of 1 found this helpful



Article is closed for comments.

Articles in this section

Our Support hours:
Monday to Friday from 9:00 am - 2:00 am CET. Monday to Friday from 0:00 am - 5:00 pm PST.
Productboard Academy
Become a Productboard expert with self-paced courses, quick tip videos, webinars and more.
Product Makers Community
Connect with product leaders, share and find product jobs, and learn how to approach similar challenges. Come join our Product Makers community.