There's nothing like being able to send a customer a personalized message about a feature you've just shipped and how it will solve a need they have! Or maybe you're building an external report and need to pull insights data from Productboard.
Here's how to create a CSV containing insights data for every customer who has had feedback linked to a given feature.
In this article:
Exporting feature insights to a CSV
- Click on a feature to open its details sidebar.
- Click on the ••• More actions button of the sidebar.
- Select Export insights from the dropdown.
What gets exported?
Each row of the export has a column for the following data fields:
- Company name
- Company domain
- User name
- User email
- Insight text
- Insight importance
- Insight source type (manual, Slack, Zendesk, etc.)
When you might notify users
You may decide to notify users at various points in time:
- When a feature they care about is planned.
- When you're seeking to conduct problem interviews to arrive at a better understanding of the underlying need behind a feature request they've sent you.
- When you're seeking to test solution ideas by getting feedback on mockups, a prototype, or a beta version of a feature.
- When you begin working on a feature and want to heighten anticipation of its imminent launch.
- When a new feature is now available to use.
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