The New Productboard experience: FAQ

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We are thrilled to announce significant updates coming to Productboard this summer, designed to deliver a faster, more adaptable, and more intuitive user experience. Our next-generation boards—Timeline, Columns, Grid, and Document—are set to empower your teams to maintain alignment, execute strategies effectively, and exercise greater control.

We’ll be using a phased-rollout approach to minimize disruption and to ensure everything’s working the way it should. This article will be kept up to date with the latest information on what to expect in the coming months.

In this article:

Relevant to new boards only

What’s happening?

There will be two distinct Productboard experiences during the phased rollout. Some elements of Productboard will be common across experiences, while others will be unique to one or the other.

  • The New experience includes the New board types (Grid, Columns, Timeline, and Document), as well as new functionality like initiatives, objective hierarchies, key results, and advanced filters. Some Legacy board elements which aren’t compatible with New boards will be unavailable on New boards until use-case parity is achieved.
  • The Legacy experience retains Legacy board types: Features boards and Roadmaps (Release Plans, Sprint Plans, Now-next-later roadmaps, Kanban roadmaps, Features timelines, Releases timelines, High level objective timelines, and Feature launch timelines).

Both experiences will receive access control changes to accommodate an eventual migration from the Legacy experience to the New one. Neither experience will receive changes to the core functionalities of insights boards, reports, portals, or the Customers board.

What are these banners?

Experience banners have been added to the Productboard Help Center to help you determine whether an article’s content is relevant to you. You’ll see them tucked beneath section headers (usually the “In this article:” header found at the top of any article long enough to have a table of contents).

There are three types of experience banners:

The Legacy banner

Relevant to Legacy boards only

Articles with a Legacy banner at the top are only relevant to features boards or some other unique element of the Legacy experience.

The New banner

Relevant to new boards only

Articles with a New banner at the top are only relevant to grids, timelines, or some other unique element of the New experience.

The Both banner

Relevant to both new and legacy boards

Articles with a Both banner at the top contain information about functionalities common to both experiences, like teamspace management or insights boards.

Banners are meant to help you decide how to spend your time in the Help Center, not gatekeep useful information from you. A New experience user may find the concepts discussed in a Legacy article useful, even if the article’s features, examples, and screenshots don’t match what they see in their workspace.

Note: You can always click on an experience banner to return to this article if you forget how they work.

Reading multiple banners

Some articles have more than one experience banner. Unlike the main banner at the top which applies generally to the entire article, secondary banners indicate specific exceptions related to the sections in which they appear.

For example, this article about objectives has a Both banner at the top because objective entities exist in both Legacy and New experiences, but the section within that article called “Key results” has its own New experience banner because the key result entity is only available in the New experience.

Which features are included in the New experience?

The New experience is designed to empower your team like never before. On Enterprise plans, teams can now connect tactical work to company strategy using initiatives, link team goals to company objectives through objective hierarchies, and track OKRs to proactively address roadblocks. You'll also have the ability to create closed or private teamspaces.

All plans enjoy deeper analysis, enhanced focus, and increased flexibility with improved grouping options, and seamlessly switch between board layouts without losing configurations or filters. Plus, you're now able to collaborate on documentation within Productboard.

Here's a 20-minute demo of the New Productboard experience in action. Below that you'll find information about the new capabilities introduced to Productboard, along with links to learn more. 


Initiatives connect strategy to tactical execution and help prioritize work. This new item in Productboard enables product teams with a holistic view of how the team's efforts contribute to the overall goals of the organization and helps get alignment with stakeholders by providing the right level of transparency into their team’s work.

Learn more
Objective hierarchy
Nesting objectives within a structured hierarchy allows product teams to connect company strategic objectives to each individual product team's objectives, ensuring their efforts directly align with the company's strategic goals.

Learn more
Key results
Key results enable product teams to drive toward common, measurable goals. They streamline quarterly and annual planning by attaching easy-to-track metrics to objectives that make it easy for leaders to monitor progress.

Learn more
New board type: Grid
Grids excel at prioritization. They're similar to a spreadsheet in that you'll be working with rows and columns of data, but grids are specifically designed to help you visualize and manage the connections between your objectives, initiatives, and features so that you can prioritize your work according to your strategic plans.

Learn more
New board type: Columns
Columns boards help you build roadmaps organized by columns. This allows you to simplify complex relationships between objectives, initiatives, and features and plot them against releases or feature statuses.

Learn more
New board type: Timeline
Timeline boards help you build roadmaps organized around a single timeline, allowing you to work with objectives, initiatives, and features over broad intervals without sacrificing the ability to get granular where you need to.

Learn more
Layout switching
Grids, timelines, and columns boards are interchangeable, meaning you can change one into another without having to create a brand new board and rebuild your data structure.

Learn more
New board type: Document

Document boards help you create, manage, and share essential documentation within Productboard instead of having to go to an external tool like Notion or Google Docs. They're integrated with your workspace and product hierarchy, meaning you're able to embed items like features and insights in-line during a discussion or tag teammates in a comment to get their attention.

Learn more

New board sharing system
New boards don't have individual sharing options. Instead, user access is determined by the type of teamspace a board belongs to. This makes it easier to more closely control who can see what without having to micromanage your boards' sharing options.

Learn more

Which experience am I part of?

You can determine which experience(s) your workspace has access to by checking which boards you’re able to create. You must be a maker or admin to do this.

  1. Go to Productboard.
  2. Under Teamspaces on the left, hover over the General teamspace (or any other teamspace you can access).
  3. Click the + Create a new board or folder button that appears to the right of the teamspace name.
  4. Observe your options in the board creation dropdown menu. If your options include…
    1. Features board or Roadmap: you have access to the Legacy experience.
    2. Grid, Columns, or Timeline: you have access to the New experience.
Note: The Legacy and New experiences aren’t mutually exclusive. Select customers will have access to both, while others will have access to one or the other depending on the phase of the rollout and other considerations.

When can I access the New experience?

New customers who purchase Productboard will be onboarded to the new experience right away. Existing customers will receive more detailed communications about the rollout throughout the summer.

We expect to completely deploy the New experience to all customers later this year, with enough time for every customer to onboard before we sunset the Legacy experience in 2025.

I need access to the Legacy/New experience now. How do I join?

The phased rollout is designed to minimize disruption during our pursuit of use-case parity between the Legacy and New experiences. If an urgent business need requires you have access to a specific experience, please contact your CSM.

What comes next?

Our team is developing comprehensive and streamlined migration strategies to ensure a seamless transition from the Legacy experience to the New experience. The phased rollout to our customer base began this summer and will progress through the rest of the year.

Migration will start toward the end of 2024, with updates and guidance provided in the preceding months. After all migrations are completed, we will sunset the Legacy experience in early 2025, giving you ample time to adapt and complete the transition successfully.

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